Refund Policy

Overview

This policy covers refunds for MULATIPS premium plans — 2+ Odds (KES 50), 5-15 Odds (KES 100) and 20+ Odds (KES 200). Every purchase is a day pass that unlocks that plan's tips for the calendar day of payment. It applies together with our Terms of Service and Privacy Policy.

Digital Product — No Refund After Access

Premium tips are a digital product revealed instantly the moment your M-Pesa payment completes. Because the tips are fully delivered and visible immediately, we cannot offer refunds once a plan has been unlocked and its tips accessed. To make sure the service suits you before paying, use the free daily combo on the homepage — it is the same style of analysis at no cost.

Protections Built Into Every Purchase

• You never pay for an empty plan: the payment button stays locked until that plan's tips have been posted for the day
• Instant delivery: tips are revealed on screen the moment payment completes — there is no waiting period to go wrong
• Same-day recovery: if you close the page or clear your browser, your phone number and M-Pesa receipt code re-open your tips the same day via Find My Tip

Situations We Refund

We will refund a payment when the service was never delivered, specifically:

• Duplicate payment: you were charged twice for the same plan on the same day
• Money taken but no unlock: M-Pesa debited your account but the plan never unlocked and we cannot restore your access
• Tips not available: you paid for a plan whose tips were not accessible to you for the day of payment

Refunds are returned to the M-Pesa number used for payment — never to a different number.

How to Request a Refund

• Email us at support@mulatips.com or message us on Telegram
• Include your M-Pesa number, the M-Pesa receipt code, the plan name and the date of payment
• Send the request within 7 days of the payment

We review every request against our payment records and respond as quickly as we can — usually within one business day.

Processing Time

Approved refunds are reversed to your M-Pesa number. Reversals are usually completed within 3–5 business days, depending on M-Pesa's processing. If a reversal has not arrived after that period, contact us with your receipt code and we will follow it up.

Losing Bets Are Not Refundable

Predictions are expert opinions, not guarantees — as set out in our Terms of Service, no refund is given because a bet placed using our tips lost. Our service is the delivery of the tips themselves, and that delivery happens instantly at payment.

Changes and Contact

We may update this policy from time to time; the "last updated" date above always reflects the current version. Questions about a payment? Email us at support@mulatips.com or use the Telegram chat on this page. See also our Terms of Service and Privacy Policy.